Frequently Asked Questions
General Festival Questions
WHERE IS TRACKSIDE MUSIC FESTIVAL?
The festival will be taking place in London, Ontario at the Western Fair District in the infield of the Raceway located at 900 King St. See below for map:
*Please note this map is not to scale and subject to change without notice.
IS THIS A FAMILY FRIENDLY EVENT?
IS THE VENUE WHEELCHAIR ACCESSIBLE?
The venue is wheelchair accessible. There will be an elevated viewing platform. Please be advised that the platform has limited availability and will be first come, first serve. We also offer an accessible seating area for those with wheelchairs or other accessible needs.
IS THERE PARKING AVAILABLE?
HOW MUCH DO TICKETS COST AND WHERE CAN I BUY TICKETS?
There are two tiers of tickets: General Admission and VIP. You can purchase tickets in person at any Ticketmaster outlet, online at ticketmaster.ca or by phone at 866-448-7849. Tickets will also be available at the gates as long as the festival is not sold out. Attendance at Trackside is FREE for children under the age of 5. All children ages 5 and up must have a ticket to enter the concert site. Visit this page for more information on tickets and pricing.
VIP upgrades for general admission tickets will also be available onsite during Trackside while quantities last.
WHAT DOES THE WEEKEND VIP TICKET INCLUDE?
The VIP ticket delivers the ultimate VIP experience to music fans! With a Weekend VIP ticket, fans will have access to:
- VIP Entrance
- Private Washrooms
- Access to front of the stage at ground level
- Private Bar Area
WHAT IS YOUR TICKETING POLICY?
All tickets sales are final. Trackside is a rain or shine event, no refunds will be issued due to weather. Artists and program schedule are subject to change without notice.
Your ticket will be exchanged for a wristband onsite that cannot be shared and must remain on the same individual during both days of the festival. If your wristband is ripped, broken or damaged in anyway the Trackside staff has the right to refuse entrance at their own discretion.
Alternatively, you have the option to avoid line ups and pick up your festival wristband(s) in advance! Wristbands are available for pickup now until June 29 at 6:00pm. Click here for details!
WILL THERE BE A WILL CALL DESK?
Yes, tickets will be available at the Will Call desk in the Canada Building. You will need to have photo ID and the credit card used to purchase the tickets.
IS RE-ENTRY PERMITTED DURING THE FESTIVAL? WILL I BE ABLE TO LEAVE AND RE-ENTER THE FESTIVAL?
There will be no re-entry at Trackside this year to ensure our patrons’ safety and security. There are a variety of food options available on-site to meet many dietary needs. Please ask to speak with a supervisor at the festival gates if you have extenuating circumstances that require re-entry.
WILL WE RECEIVE WRISTBANDS?
Yes, all guests will need to redeem their tickets for a wristband.
Pickup Location & Times:
Western Fair District Canada Building (Located at 900 King Street, London, ON):
- Friday June 30 (3:00 PM – 9:00 PM)
- Saturday July 1 (10:00 AM – 10:00 PM)
- Sunday July 2 (11:00 AM – 10:00 PM)
Please bring your ticket which will be scanned on site.
As you enter the venue you will also receive a separate wristband if you are 19+ to enable you to purchase alcoholic beverages.
Click here for additional details!
CAN I TRANSFER MY WRISTBAND?
All wristbands are strictly non-transferable and may only be used by one person. Any sign of damage, rips, tears or misuse of the wristband will cause entry to be refused at the sole discretion of Trackside staff.
MY TICKET HAS A SECTION LISTED WHAT DOES THAT MEAN?
This is a General Admission event and there are no designated sections other than for VIP ticket holders; the section/seat number on the ticket is for tracking purposes only.
WILL TICKETS BE FOR SALE ONSITE?
Tickets will be available at the door as long as the show is not sold out. There will be a Guest Services Box Office located inside the Canada Building on King Street. VIP upgrades will also be on sale for general admission tickets while quantities last.
Click HERE to purchase tickets.
CAN I MEET THE BAND/ARTISTS?
Bands and artists manage their own schedules outside of their allocated performance time. As such, Trackside has no control over setting up meet & greets with fans. GA and VIP tickets do not include meet and greets.
HOW LONG DO HEADLINING ACTS PERFORM?
Please refer to our SET LIST page for details.
At The Festival
WHAT SHOULD I WEAR?
Please check the weather forecast and dress accordingly. This is a rain or shine event. Umbrellas are not permitted. Please refer to our RULES & REGULATIONS PAGE for a list of prohibited/non-prohibited items.
WHAT IF IT RAINS?
Trackside is a rain or shine event, no refunds will be issued.
WHAT FORMS OF PAYMENT WILL TRACKSIDE ACCEPT ONSITE?
Acceptable forms of payment will vary based on the individual food, beverage and merchandise vendors. There will be ATMs onsite. Tickets must be purchased for alcoholic beverages at the “Alcohol Tickets” Stand. No cash, credit or debit will be accepted at the bar areas.
CAN WE BRING IN LAWN CHAIRS?
No. Unfortunately lawn chairs are not allowed onto the site. There will be limited seating throughout the grounds. Please refer to our RULES & REGULATIONS PAGE for a list of prohibited/non-prohibited items.
CAN I BRING IN MY OWN FOOD, DRINK, WATER OR ALCOHOL?
I HAVE FOOD ALLERGIES, CAN I BRING MY OWN FOOD?
CAN I BRING MY DOG?
Only certified service dogs are allowed.
CAN I SMOKE ANYWHERE ON SITE?
There will be designated smoking areas onsite just outside the main festival entrance. Please note that smoking, including the use of e-cigarettes, is only allowed within these areas, as per the “Smoke-Free Ontario Act”.
ARE WE ALLOWED TO TAKE PHOTOS?
Please do! Don’t forget to tag #KickItTrackside! Smartphone cameras, camera phones and small, point and shoot cameras will be permitted. No professional cameras will be allowed onto the site except for accredited media.
WHAT IS AND ISN’T ALLOWED ON SITE?
Please refer to our RULES & REGULATIONS PAGE for a list of prohibited/non-prohibited items.
WILL THE FESTIVAL BE TOO LOUD FOR MY CHILD?
We recommend considering protective ear phones if you are planning to bring a child under the age of 5.
BE ADVISED: Children’s ear canals are small and particularly susceptible to loud noises, and even brief exposure can induce permanent hearing loss. Sustained exposure to sounds greater than 85 decibels are known to damage the sensitive hair cells in the inner ear. Please consider protective ear phones if planning on bringing a child under 5.
Check Out the Highlights from Trackside 2016!
Counting down until Trackside 2017!
Brought To You By Our Partners
Funding provided by the Government of Ontario.